PHOENIX Services
Field Services
PHOENIX offers the services of our highly trained and skilled staff of field service technicians and process engineers. Whether for operator training, start-up advisory services, technical consultations, controls and automation refinements, or process evaluations, our customers utilize our service staff to help ensure optimal performance of PHOENIX equipment on a continuing basis.
Lab Services
To properly select and size PHOENIX equipment for each specific application, we request that a representative slurry or sludge sample be shipped to our laboratory. Our lab technicians perform a series of tests to determine the physical characteristics of the solids. Then, bench scale tests of the applicable technologies are completed. (READ MORE) The results are tabulated, evaluated, and a detailed test report is written and submitted to the customer. The resultant data is then used to define the required equipment for the application, and a technical proposal is prepared for discussion with the customer.
Remote Monitoring
In a typical manufacturing facility there may be hundreds of machines and OEM-supplied systems operating in concert to ensure a product is manufactured in a timely, high-quality and cost-effective manner. Each of these machines generates data, but aggregating this information and presenting it in a useful format is cumbersome. (READ MORE)
As a result, it can be difficult to monitor production, identify trends, and respond to issues immediately, ensuring that a machine, line, or production area is operating at peak performance.
Clients looking to optimize production processes and profitability are turning to PHOENIX to provide information such as:
- Current view of machine status and overall equipment performance
- Historical analysis of production trends
- Immediate alerts of concerning conditions of machine faults
- Notification of when a machine needs service or scheduled maintenance
- Audit trail data to document quality and satisfy traceability reporting requirements
Delivering this information with net/SMART™ also enables PHOENIX to provide our clients with ongoing, enhanced customer service and support.
Beyond the end user customer benefits, PHOENIX benefits from knowing how our machines are performing in the field. This information can enable us to identify root cause problems and recommend adjustments to our machines accordingly. The information can also provide insight on how to better structure warranty and service agreements.
PHOENIX solves information technology challenges, improving the way your machine performs and enabling us to better serve our clients. Together, we create a unified approach to address our customers’ requirements for critical information and in doing so provide valuable support. We work together to maximize the value we can bring to our customers, leveraging the latest in software development and delivery techniques known as Software-as-a-Service (SaaS). The SaaS approach ensures that software is easily installed, supported, and upgraded within our customer base, and we make this functionality available to the customer for a tiny fraction of the cost of our machine. With the SaaS business model, the PHOENIX net/SMART™ Remote Monitoring System delivers to our clients the information they want via our own net/SMART™ web browser. Our clients only need access to the internet.PHOENIX hosts and maintains the solution off-site, eliminating computer related difficulties for our clients. The clients simply subscribe to a service that is tailored to their specific needs.
Process Engineering
PHOENIX places process engineering at the absolute core of our business, by understanding our customer's existing process or PHOENIX engineers designing a new flow sheet. Starting with our lab work, or field demonstrations using our commercial scale pilot equipment, we define the required operating parameters for our equipment. (READ MORE) Then, we design a flow sheet, applying the required process controls and system automation. The successful application of PHOENIX technologies first requires proper equipment selection and sizing that reflects the range of feed conditions and the desired end result. However, it is our system integration, through the use of field devices and components, which provides the required adaptability to changing process parameters.
