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Field ServicePHOENIX Process Equipment Co. makes trained field service personnel available to its customers for assistance in all aspects of equipment start-up, training, operation, and maintenance. The Customer Contact Program is designed to promote a periodic dialogue between PHOENIX and its customers. Customer contacts are made on a regular basis (typically every 8 to 12 weeks) to address operating requirements and to lend assistance as needed. PHOENIX also offers annual service contracts for regular field service visits. The program is designed to lend on-site assistance in obtaining and maintaining optimum equipment operation. The contracts provide preferred rates for field service labor and spare parts in order to promote proper periodic maintenance.
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